Travelogue is a design from an iPhone app that was created as part of an interaction
design studio course at Carnegie Mellon. This app is aimed at addressing
the needs of mobile workers who travel to unfamiliar places as a part of
their jobs. The goal of this app is to help those mobile workers identify
services when visiting new areas, in addition to providing them with the
opportunity to learn more about those areas.
This project was created in
collaboration with Kevin McMillin
The information on this page is a summary of our work. To get more
information about Travelogue, download this PDF
that documents our process
and design work.
The first component of our project was to learn more about mobile workers.
There are a wide array of mobile applications that are designed to help users
plan their day and find local services (wireless internet, transportation) and
places (coffee shops, book stores).
The available mobile applications tend to focus on one of two tasks: (1)
identifying and locating services and businesses in a particular geographic
area or (2) helping a user with way-finding to a destination.
However, there are no applications that combine these two services in a way
that supports planning a day in advance and accommodating unexpected changes
throughout the day.
We conducted six informal interviews with mobile workers. The goal of
these interviews was to learn more about their experiences and use of
technology while traveling and working. Our participants ranged in age
from 21-54, used both smart phones (4) and feature phones (2), were
from locations across the United States, and had a number of different
occupations (educational consultant, journalist, letter carrier,
wildlife monitor, and IT consultant).
Maxine works for a flower delivery shop in New York. She's been working at the
flower shop for about six years, delivering flowers for most of that time.
Her aging boss plans to retire soon, and she hopes to take over the shop.
She recently started taking night classes in business at CUNY Hunter.
Maxine's daily routine involves planning her flower delivery route in the
morning, and then spending her day out making deliveries.
Sometimes traffic is unusually good, and she runs ahead of schedule. She
likes to use this time to finish some homework, but often she finds herself
in an unfamiliar neighborhood and isn't sure where to find a place that
has wifi or coffee.
Eric is a recent college graduate, having graduated three months ago after
receiving a degree in Drama from UCLA. He lives with his parents in the
suburbs, about 30 miles from Los Angeles.
As a young graduate, Eric is avidly pursuing acting auditions and attending
dance and acting classes to hone his skills. As a result, he frequently
drives to different locations in Los Angeles to go to auditions and his
Because the auditions happen in a variety of locations around L.A., Eric
relies on his phone to help him navigate to new, unfamiliar places.
Additionally, Eric uses his phone to help him find healthy places to eat
while waiting for auditions or his classes to start.
David is an experienced business consultant who has worked in Asia, Europe
and across the United States. The nature of his job requires him to travel
frequently to different places around the world. He loves traveling and
discovering new places, and looks forward to his business trips.
As a result of his job, David spends a great deal of time in unfamiliar
locations. When traveling, he uses the commute time to read on his Kindle.
But once he's arrived at his destination, he loves to explore, meet local
people, and find interesting restaurants.
He uses his smartphone and computer to get recommendations about where to
go and to make sure he sticks to his work schedule.
Hugh Galbo, 43, is a realtor in Albuquerque, New Mexico. Today he has 3
houses to show across the city. His first showing goes very well, and his
potential buyers are ready to discuss their terms. But because Hugh is
fairly new to Albuquerque, he realizes he doesn't know where to take his
buyers to have this discussion.
Although Hugh has a smart phone, he worries that it might seem unprofessional
to his customers to look for a site in front of them. Hugh pretends he has
a spot in mind, and instructs his potential buyers to follow him in their
car. While driving, he uses the Yelp app to find the closest coffee shop,
and heads there.
He realizes he should have planned such meeting places before leaving the
office. Using Travelogue, Hugh would have been able to enter his itinerary
in advance and later have access to a list of suggested places based on
his origin, current location, and next appointment.
Emily is a freelance photographer who often shoots photos of events for the
Pittsburgh Post Gazette. Because of the nature of her work, her daily schedule
is often a mix of scheduled events and spur of the moment unscheduled events.
One day last week, Emily was scheduled to photograph three events in a small
town 20 miles north of Pittsburgh. Unfortunately, when Emily arrived at her
first appointment, her boss called to say that it had been moved to another
location. Already late, Emily had to change her plans and drive to the new location.
Because she had not planned to be at this new location, Emily was unaware of
what coffee shops and restaurants were in the area and had trouble finding a
place to answer emails and send photos to her editor. Using Travelogue, Emily
could have amended her schedule on the fly and found local shops in between